Paying Your Utility Bill

The forms of payment the District currently accepts are checks, debit cards, credit cards, money orders, and cash. We accept Visa, Master Card, Discover, and American Express credit and debit cards. The Post Office in Old Town accepts debit cards for the purchase of money orders and they also provide cash back with debit card purchases. Payments can be made in person at the office on 109 Center Street in Old Town or via mail at:

Old Town Water District
P.O. Box 525
Old Town, Maine 04468

Disconnection Process
The Old Town Water District mails it utility bills to customers on the 1st of the month. The bill for service is due upon receipt. For customers who do not pay their utility bill by the 14th, a disconnection notice is sent giving the customer 10 business days to pay their utility bill. If the bill isn't paid we will respond our service technician to your residence to collect the bill plus a $30.00 collection trip fee. If the bill is not collected water service is shut off.

Payment Arrangements
Customers who enter into a payment arrangement for past due amounts are required to keep their future bill current. The purpose of a payment arrangement is to catch up the past due amount.

Assistance Paying Your Utility Bill
If you need help paying your utility bill we recommend you seek assistance before the amount due becomes a serious burden. The Old Town Water District recommends this 211 list of resources to our customers who may be seeking financial assistance with their water and sewer bill. More assistance may be found at the Maine 2-1-1 website.